Email Support Pack Standard

The Standard Email Adoption Pack includes following Services. 

Note: These Services are offered FREE to Customers who Subscribe to paid license from Us:

The focus of the Email Support Pack Standard is to ensure that your basic Email Services remains functional.

  • Creation of Mailboxes / Activation of licenses.

  • Services License Management

  • Updating User info details

  • Change of Use Plans

  • Manage Email SPAM Digest & Junk Mail Settings including Malware filter; Connection filter; SPAM filter; Outbound SPAM; Quarantine; Action Center.

  • Assign; Unassign; Re-assign licenses to different Users. 

  • Email Delivery Issues including Email tracing (only for Outlook on browser, Not for Outlook Desktop App & Outlook Mobile App).

  • Adding & Verifying Domains (upto 2 per Tenant).

Adding  Any other Email related Service including New Feature adoption will be part of Email & Outlook Premium Support Pack.

Another option is that we can look at per Incident Support under Consulting Service

Note that Issues with Outlook App on Desktop & Mobile are not included in this Pack. We will restrict the troubleshooting to the Outlook on the Browser.

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