Teamwork 365 Standard Support Pack includes Managed Support to resolve user issues relating to use of Microsoft 365 Standard Services which includes Email; OneDrive; Teams Calling and Meeting and Chatting; SharePoint and Teams Document Library Management. Most of the routine tasks we do in space of Collaboration using Microsoft 365 are covered in this Pack.
The Teamwork 365 Support Pack covers the following areas:
1. Support for Exchange Online and Outlook Online
Creation of Mailboxes / Activation of licenses.
Services License Management
Updating User info details
Change of Use Plans
Manage Email SPAM Digest & Junk Mail Settings including Malware filter; Connection filter; SPAM filter; Outbound SPAM; Quarantine; Action Center.
Assign; Unassign; Re-assign licenses to different Users.
Email Delivery Issues including Email tracing (only for Outlook on browser, Not for Outlook Desktop App & Outlook Mobile App).
Adding & Verifying Domains (upto 2 per Tenant).
2. Support for Team Meeting and Calling and chatting
3. Support for One Drive for Business including
File Sharing Permission
Desktop Sync
Create or Edit documents in browser
OneDrive integration with Email
Realtime co-authoring
Document version control and history
Sharing New and Existing external users
Sharing Anyone including anonymous users
Sharing Only existing Users
Sync. Show Sync button on OneDrive website
Sync. Allow syncing only on PCs joined to specific domains
Block file Sync
One Drive files on Demand
File Hover Card
4. Support for SharePoint Online with especially with respect to
Document Library Management
Create or Edit documents in browser
Realtime co-authoring
Document version control and history
Sharing New and Existing external users
Document Library Permission Management