TeamWork 365 Standard Support Pack

Teamwork 365 Standard Support Pack includes Managed Support to resolve user issues relating to use of Microsoft 365 Standard Services which includes Email; OneDrive; Teams Calling and Meeting and Chatting; SharePoint and Teams Document Library Management. Most of the routine tasks we do in space of Collaboration using Microsoft 365 are covered in this Pack.

The Teamwork 365 Support Pack covers the following areas:

1. Support for Exchange Online and Outlook Online

  • Creation of Mailboxes / Activation of licenses.

  • Services License Management

  • Updating User info details

  • Change of Use Plans

  • Manage Email SPAM Digest & Junk Mail Settings including Malware filter; Connection filter; SPAM filter; Outbound SPAM; Quarantine; Action Center.

  • Assign; Unassign; Re-assign licenses to different Users.

  • Email Delivery Issues including Email tracing (only for Outlook on browser, Not for Outlook Desktop App & Outlook Mobile App).

  • Adding & Verifying Domains (upto 2 per Tenant).

2. Support for Team Meeting and Calling and chatting

3. Support for One Drive for Business including

  • File Sharing Permission

  • Desktop Sync

  • Create or Edit documents in browser

  • OneDrive integration with Email

  • Realtime co-authoring

  • Document version control and history

  • Sharing New and Existing external users 

  • Sharing Anyone including anonymous users

  • Sharing Only existing Users

  • Sync. Show Sync button on OneDrive website

  • Sync. Allow syncing only on PCs joined to specific domains

  • Block file Sync

  • One Drive files on Demand

  • File Hover Card

4. Support for SharePoint Online with especially with respect to

  • Document Library Management

  • Create or Edit documents in browser

  • Realtime co-authoring

  • Document version control and history

  • Sharing New and Existing external users 

  • Document Library Permission Management

Note that this will cover troubleshooting only.

Out of Scope: Migration, Training and Adoption. 

We have a Premium offering where we cover all the points mentioned above and also offer additional Productivity apps. 

To know more please visit Teamwork 365 Digital Workspace — TechGyan – Cloud Changes Everything

So do connect with us and give your Productivity a Boost with the help of Consultants from TechGyan.



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