Quick Assist in Windows 10

Remote connection is helpful to access a computer or a network remotely through a network connection. Remote access allows users to access systems remotely by using a telecommunication or internet connection. There are lots of apps for remote access like TeamViewer, AnyDesk etc. which we need to install separately. 

Microsoft has an in-built software, Quick Assist for Remote Access.

What is Quick Assist?

Quick Assist is a remote assistance tool that allows users to receive and give assistance by taking control of a remote computer. It’s easy to use and is built into the operating system so users won’t need to download anything. The application has a clear and simplified user interface like Easy to use Interface, Pausing of current session, Smooth display mirroring, Pen input support.

Who can Use Quick Assist?

Anyone with a Windows 10 device on a functioning internet connection can use Quick Assist.

How does Quick Assist work?

The person who needs help asks for assistance from a trusted support. You’ll both launch Quick Assist, but the person in the role of assistant will send a code to the person requesting help. The person requesting help enters the code to grant the assistant access to their computer. The assistant can then take over the other’s computer, driving it remotely to help solve the issue.

Let’s see how we can use Quick Assist

Let us assume there are two computers named PC_1 & PC_2.

PC_1 is giving assistance to PC_2.

Step 1: Type Quick Assist into the Windows Search Box on the Taskbar select it to open. (Need to be done by both computers PC_1 & PC_2)

Step 2: PC_1 Selects Assist Another Person to give assistance.

Step 3: The below window appears for PC_1 showing Security Code to connect PC_2 device.

Note: The code expires in 10 seconds.

Step 4: PC_2 (who need assistance) enters the same code before 10 seconds & click on Share Screen.

Step 5: In PC_2, the below window appears for the Screen sharing permission.

To share the screen click Allow button.

Step 6: In PC_1, the window pops for asking Take full control or View Screen.

If you select full control, PC_1 can have the rights for open, close, edit, etc. can do from his end.

If you select View Screen, PC_1 just can view the window. No rights.

Choose to one & click on Continue. (Take full control shown below)

Step 7: The below window shows PC_1 can now access PC_2 window.

Step 8: When you’ve finished your remote session, PC_2 will need to end the session. When PC_1 no longer has control of PC_2 computer, you’ll see a Screen sharing has ended message

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