Many organizations have already adopted Office365 and more are in the process of doing so. One challenge we have seen is that during the deployment , users are not very clear on how they can get help if they need it. As a part of Adoption and Change Management of Office365 , it is a good practice to give easy access to the users of support helpdesk . This is where the Helpdesk card comes into picture.
As an Office 365 admin, you can streamline user support by adding customized contact information to the help pane. If any user has any technical issue in any of the Office 365 workloads like Yammer, SharePoint, OneNote, etc. users in need of help will be able to access your organization’s custom support contact info with a single click on the “?” icon on right corner from within the workload in use
The help desk card consists of:
- The title of the contact card, and at least one of the following:
- The phone number for tech support in your organization. This link launches the user’s preferred phone app.
- The email address that users should use for tech support. This link opens the user’s preferred email client.
- A link to your tech support website.